Linda Gilbert

Interests: Retail, Customer Experience, Digital Transformation, Business Strategy

Linda Gilbert is a retail expert with a focus on customer experience. She has worked with some of the biggest names in retail, helping them to digitize and enhance their customer experiences. Linda is dedicated to sharing her knowledge and insights to help businesses thrive in the digital age.

Articles By This Author

From the Ground Up: Building a Robust Digital Customer Experience Strategy
Digital Customer Experience Customer Experience Design Customer Experience Management Tools

From the Ground Up: Building a Robust Digital Customer Experience Strategy

Explore the power of a robust digital customer experience strategy in our latest blog post. Delve into its significance, learn how to build it from scratch, understand the role of analytics, and the impact of automation and optimization. A must-read for businesses aiming to enhance growth through digitization.

How the Top Companies are Winning at Customer Experience Management
Digital Customer Experience Customer Experience Analytics

How the Top Companies are Winning at Customer Experience Management

Uncover winning customer experience management strategies of top companies, delve into the transformative role of analytics, and explore how digital solutions and automation tools are reshaping the business landscape. A must-read for those seeking a competitive edge in the digital era.

The Future of Retail is Here: Innovations in Retail Customer Experience
Digital Customer Experience Retail and B2B Customer Experience

The Future of Retail is Here: Innovations in Retail Customer Experience

Explore the future of retail through digital transformation, automation innovations, and emerging trends. Uncover the power of customer experience analytics and how CE 65 enhances retail experiences. Discover comprehensive solutions for retail customer experience now.

The Art of the Follow-Up: How a Customer Experience Manager Can Improve Customer Retention
Customer Experience Management Tools Customer Experience Optimization

The Art of the Follow-Up: How a Customer Experience Manager Can Improve Customer Retention

Explore how a Customer Experience Manager can boost customer retention through effective follow-ups, harnessing digital potential, analytics, and automation. Learn how experience optimization can revolutionize your retention strategy. Dive into the new era of automated customer experience.