Dive into the essentials of customer experience design, from mastering key principles to retail and B2B optimization strategies. Learn about digital tools' role, analytics for success measurement, and upcoming trends in our comprehensive guide.
Dorothy Nicolas is a seasoned expert in B2B customer experience, known for her uncanny ability to identify and solve specific challenges in the field. Her profound understanding of the industry and compelling writing has made her a reliable figure in the B2B sphere. Dorothy's writings promise to deliver insightful recommendations and fresh perspectives.