Samuel Briggs

Interests: Automation Technologies, Customer Experience, Technology Innovation, Business Processes

Samuel Briggs is a tech enthusiast with a deep understanding of automation technologies. With a background in computer science, he has spent the last decade focusing on the intersection of technology and customer experience. Samuel enjoys exploring innovative ways to streamline business processes and improve customer interactions.

Articles By This Author

Integrating Emotional Intelligence into Customer Experience Platforms for Deeper Connections
Customer Experience Design Customer Experience Management Tools

Integrating Emotional Intelligence into Customer Experience Platforms for Deeper Connections

Unlock deeper customer connections with our latest insights on infusing emotional intelligence into CX platforms. Dive into interactive content from emotive videos to AI personalization techniques, and master the art of sentiment analysis for unparalleled service experiences.

Harnessing the Power of Predictive Analytics in Customer Experience Management
Customer Experience Analytics Customer Experience Management Tools

Harnessing the Power of Predictive Analytics in Customer Experience Management

Explore the transformative power of predictive analytics in elevating customer experience management. Unravel its functionality, benefits like boosted customer retention and profit surge, and real-world applications. Learn how to seamlessly embed it into your business strategy, navigate potential challenges, and gauge its impact. Embrace this game-changing tool to revolutionize your customer experience management.

The Customer is King: Exploring the Importance of Customer-Centric Design in the Digital Age
Customer Experience Design Digital Customer Experience

The Customer is King: Exploring the Importance of Customer-Centric Design in the Digital Age

Dive into the digital age with our exploration of customer-centric design. Learn how this approach revolutionizes customer experiences and boosts brand loyalty. Discover CE 65's role in leveraging advanced tools to create bespoke customer interactions. Plus, real-world successes and a peek into the future of customer-centric innovation.

Breaking Down the Best Practices in Customer Experience Consulting
Customer Experience Consulting Customer Experience Optimization

Breaking Down the Best Practices in Customer Experience Consulting

Explore the art of crafting superior customer experiences! Dive into strategic approaches for B2B optimization, unravel the potential of automation tools, and learn from past best practices. Revamp your retail strategy for modern consumers with CE 65's expert insights.